GSO RESOURCES

For help filing for disability - 

The Lanier Law Group offers assistance - to speak to someone in person about filing, stop by the Interactive Resource Center on Thursdays from 11 am to 1 pm and speak to one of their associates.

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HOUSING GRANTS FOR DISABLED VETERANS

U.S. Department of Veterans Affairs

877-827-3702

http://www.ebenefits.va.gov/

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U.S. Department of Veterans Affairs helps veterans prepare claims, request an attorney, claims agent or Veteran Service Organization to help with requesting medical records, adding or removing a dependent as well as other benefits programs.

Veterans Affairs provides grants to Service members and Veterans with certain permanent and total service-connected disabilities to help purchase or construct an adapted home, or modify an existing home to accommodate a disability. Two grant programs exist: the Specially Adapted Housing (SAH) grant and the Special Housing Adaptation (SHA) grant.

SAH grants help Veterans with certain service-connected disabilities live independently in a barrier-free environment.

SHA grants help Veterans with certain service-connected disabilities adapt or purchase a home to accommodate the disability.

Go to the website: http://www.ebenefits.va.gov to get more information on qualifying conditions and application process.

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Independent Living for People With Disabilities (IL)

by North Carolina Department of Health and Human Services

3401 West Wendover Avenue, Greensboro, NC, 27407 

877-836-2858

http://www.ncdhhs.gov/assistance/disability-services/independent-living-for-people-with-disabilities

The Independent Living Rehabilitation Program (IL) helps consumers live a more independent life. IL provides an alternative to living in a nursing home or other facility for eligible individuals.

Services are person-centered and may be provided directly, purchased or coordinated through other community resources. If the Independent Living program is unable to meet a person's needs, that individual may be referred to other partners for services as appropriate.

Services may include:

- Guidance and counseling
- Rehabilitation engineering
- Home and vehicle modifications
- Independent living skills training
- Certain equipment purchases
- Assistance with leisure activities
- Personal assistance services
- Registering your service animal

You may be eligible for IL services if:

- You have a significant disability
- The disability severely limits your ability to live independently
- Our services will improve your ability to live independently

The financial resources of eligible individuals will be considered for the delivery of some services provided under the IL program. Some services are available to eligible individuals without regard to their financial need.

To apply obtain an application from a local IL office and discuss services with our staff.

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National Library Service for the Blind and Physically Handicapped (NLS)
by Library of Congress

 1841 Capital Boulevard, Raleigh, NC, 27635

https://www.loc.gov/nls/

336-275-8585

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Through a national network of cooperating libraries, NLS administers a free library program of braille and audio materials circulated to people with temporary or permanent low vision, blindness, or a physical disability that prevents them from reading or holding the printed page. Go to our website to apply.

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Disability Assistance Program/SOAR

Agency: The Servant Center

336-275-8585

Description
Provides assistance to individuals referred through Cone Health, Partners Ending Homelessness partner agencies, or through the Housing First initiative in filing for Social Security Disability benefits. 
Clients are assisted with: gathering and completing required paperwork, completing online applications with the Social Security office, and reconsideration of claims if initial claims are denied.

Program Phones:

336-275-8585Main

336-370-1540Fax
Website: www.theservantcenter.org

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Location:1312 Lexington Avenue
Greensboro, NC 27403 

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Program Hours:
Monday - Thursday, 9:00 a.m. - 5:00 p.m.; Friday, 9:00 a.m. - 3:00 p.m.

 

Disabilities Access:Yes

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Eligibility:Individuals who are disabled and referred through another agency such as Cone Health, Partners Ending Homelessness Providers Coalition, or Housing First.

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Languages:English.

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Application Process:Contact The Servant Center at 336-275-8585 ext. 305 with questions. Fill out Disability Intake Referral form (also available on the website), and fax or mail form back to the Servant Center.

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Program Fees:No fees charged.

 

Defined coverage area:

NC-Guilford County

Other Programs at The Servant Center
 

Glenwood Housing/Hawarth House
Servant House 
The Servant Center
 

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Glenwood Housing/Hawarth House

Agency: The Servant Center
336-275-8585
Description
Glenwood House and Haworth House provide permanent housing units for low-income, individuals with disabilities. Glenwood has 8 studio apartments and Haworth offers 9 one-bedroom apartments, each with continued supportive services provided to the residents.

Program Phones:

336-275-8585Main

336-370-1540Fax
Website: www.theservantcenter.org

 

1312 Lexington Avenue
Greensboro, NC 27403 (Map)

 

Program Hours:
Monday - Thursday, 9:00 a.m. - 5:00 p.m.; Friday, 9:00 a.m. - 3:00 p.m.

Disabilities Access:Yes

 

Program Delivery

Eligibility:Low-income individuals with disabilities who need housing. Some units restricted to homeless individuals.

Languages:English.

Application Process:Call 336-275-8585, ext. 305.

Program Fees:$35 Application Fee. Section 8 accepted
Glenwood House is $425.00 a month, including utilities.
Haworth House is $584.00 a month, including utilities.

Service Area:

Defined coverage area:

NC-Guilford County

Other Programs at The Servant Center
 

Disability Assistance Program/SOAR 
Servant House 
The Servant Center
 

North Carolina Assistive Technology Program
by North Carolina Department of Health and Human Services

3401 West Wendover Avenue, Greensboro, NC, 27407 

Phone: 336-487-0550 
Fax: 336-297-2181 
Email: Paige.Mikol@dhhs.nc.gov

http://www.ncatp.org/

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The North Carolina Assistive Technology Program (NCATP) leads North Carolina's efforts to carry out the federal Assistive Technology Act of 2004. We promote independence for people with disabilities through access to technology

NCATP Regional Centers provide:

Device Demonstration – Get hands on experience with equipment.
Device Loan – Borrow a device short term to try it out.
Device Reutilization – Find used equipment on the Technology Exchange Post
Training and Technical Assistance – Receive assistive technology expertise.
Public Awareness – Get a general overview of AT and NCATP services.

Coordination & Collaboration – NCATP networks with agencies and organizations regionally and statewide so that AT issues are included in planning and policy development.
The North Carolina Assistive Technology Program (NCATP) is a state and federally funded program that provides assistive technology services statewide to people of all ages and abilities.

All NCATP Regional Centers are full service AT centers providing device demonstrations, short-term device loans, device re utilization (Visit the NC Technology Exchange Post), training and technical assistance, public awareness, coordination and collaboration, assessments, consultations, and workshops/seminars. Please contact you local AT Center for an appointment.

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The Family Support System of Central Carolina

Help for families with children of Special Needs

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Support Network and Veteran Advocates
by Paralyzed Veterans of America Southeastern Chapter

251 North Main Street, Winston-Salem, NC, 27101

800-292-9335

http://www.southeasternpva.org/

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The Paralyzed Veterans of America, Southeastern Chapter strives to improve the quality of life of honorably discharged veterans who have spinal cord injury, dysfunction or illness. Through advocacy, medical research, sports and recreation, education and communication. While aiding our veterans in this manner, we are also aiding their families and non-veteran disabled persons living in the states of Alabama, Georgia, North and South Carolina, and Tennessee.

Paralyzed Veterans members are welcome to join any of our chapters, regardless of their state of residence. Paralyzed Veterans chapters provide members with information affecting them both on a local and national level, sporting opportunities, social events, volunteer opportunities, and a myriad of other programs. Please note that your service office and chapter may not necessarily be in the same location.

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The Arc of North Carolina

Statewide Toll Free: 800-662-8706

E-mail: info@arcnc.org

http://www.arcnc.org/
 
Asheville office: 828-254-4771
Charlotte office: 704-568-0112
Raleigh office: 919-782-4632
Wilmington office: 910-791-9022

Housing Division:
Greensboro office: 336-273-4404

Headquarters
343 E Six Forks Rd. Suite 320
Raleigh, NC 27609

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The Arc of North Carolina is a leader in the state in providing housing options and property management services to North Carolinians with disabilities. Through our Housing Resource Coordinators, The Arc provides assistance to people with intellectual and developmental disabilities (I/DD) and their families in locating housing that meets their needs. 

The Arc of North Carolina believes that all people should be empowered to live in accessible, affordable housing in inclusive communities of their choosing. Since 1978, in an effort to provide alternatives to large institutions, The Arc of North Carolina has developed over 342 residences that are operated in partnership with local organizations. These residences include group homes, small apartment buildings, duplexes and condominiums. Through the housing program, The Arc of North Carolina has helped countless individuals with I/DD move from housing that is more restrictive to homes where they can achieve greater independence and have more opportunities.

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Cape Fear Group Homes Inc

 2311 West Cone Boulevard, Greensboro, NC, 27408 

910-251-2555

http://www.capefeargh.org/

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We are dedicated to assisting individuals with disabilities in finding employment to increase community involvement and integration. Our primary concern is the collective well-being of the individuals we serve. Cape Fear Group Homes, Inc. launched Cape Fear Vocational Services (CFVS) in February 2012. CFVS is a community resource program emphasizing the competitive employment of individuals with disabilities. Our vocational programs currently serve Alamance, Brunswick, Carteret, Caswell, Duplin, Durham, Guilford, New Hanover, Onslow, Orange, Pender, and Rockingham counties. Over five years, we have helped hundreds of individuals reach their employment goals. Our aim is to continually provide employment support through partnerships and advocacy with local businesses. We believe employment is a gateway to financial stability and improved quality of life for the individuals we serve.

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Servant's Heart Residential Program

 532 North Regional Road, Greensboro, NC, 27409

336-286-6400

http://servantshearts.org/

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Residential Program assists our clients in maintaining their level of independence by operating an independent, supervised and companion living settings to people with intellectual and developmental disabilities, mental illnesses or are in other ways challenged. For more information call 336-286-6400.

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Independent Living Program
by RHA Health Services

(828) 232 - 6844.http://www.rhahealthservices.org/programs_and_services/service_descriptions/

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Independent living program is designed for some people, only minimal support is required and this option allows these individuals to live independently in their own house or apartment with support available as needed. This residential alternative reflects the flexibility of RHA support services. We serve people with intellectual, physical and developmental disabilities and individuals with mental health needs or substance use challenges.
For more information contact us at (828) 232 - 6844.

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Intellectual and Developmental Disabilities Services 
by Monarch NC

866-272-7826 

https://www.monarchnc.org/

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Monarch provides support statewide to thousands of people across North Carolina with intellectual and developmental disabilities, mental illness and substance use disorders. We provide a safe and nurturing environment that enables our staff to interact in a more meaningful way with every person we support. Through community, mental health, medical support, residential, employment, education, vocational, and day support services for children and adults, we help people help themselves. The people we support are involved in the process of selecting qualified and caring Monarch professionals who will work with them, their family members, and caregivers to formulate a relevant, customized plan that helps to meet their needs, goals and dreams.

Monarch provides support to people with intellectual and developmental disabilities. We believe each person is unique with a personal dream. We are here to help individuals and their families take control of their lives and accomplish what is important to them through numerous vocational, residential and employment services. Our staff has expertise working with a variety of people, families and circumstances. 

We provide a variety of services, including:

- Help finding a Medicaid provider
- Employment / Vocational Options, such as Supported Employment, Small Business Support, and Skills Enhancement 
- Resource Information (local, state, and national)
- Residential Options, including Group Homes, Supervised Living Homes, Apartment Complexes, and Respite Services
- Community Inclusion, which covers services such as Family Support, Volunteer Opportunities, and Community Support

Individuals unable to pay full rate for services may qualify for a sliding fee based on family size and income. We also accept Medicare.

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Video Relay Services:

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iCanConnect - National Deaf-Blind Equipment Distribution Program (NDBEDP)

http://www.icanconnect.org/

PO Box 17582 
Raleigh NC, 27619

Phone: 866-874-7280 
Email: Carolyn.cowan@dhhs.nc.gov 
Website: http://www.icanconnect.org/how-to-participate/north-carolina

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The Federal Communications Commission (FCC) National Deaf-Blind Equipment Distribution Program (NDBEDP) provides equipment needed to make telecommunications, advanced communications and the Internet accessible for people who have significant combined vision and hearing loss. Through the program, also known as iCanConnect, qualified low-income deaf-blind residents can receive free accessible communications equipment. Installation, training and other technical support, including individual assessments of each consumer's specific accessibility needs, are also available. Each state has one organization certified by the FCC to lead the iCanConnect program.

The goal of iCanConnect is to provide distance communications technology and training for people with combined hearing and vision disabilities, and to increase opportunities for independence for this underserved population to stay connected with family, friends, service providers, and their communities. 

iCanConnect serves people from a wide range of backgrounds, including older people who have lost their sight and hearing later in life, people with Usher and CHARGE Syndromes, and others with combined significant vision and hearing loss who meet federal income guidelines. 

 

Equipment:

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Below is an overview of the types of distance communication equipment the program can provide to help people with significant combined hearing and vision loss stay connected to friends, family and the world. iCanConnect professionals in each state and local community will work with individual consumers to identify and install the equipment that addresses each person’s specific need. Note that equipment recommendations are only provided for iCanConnect program participants as part of the individualized assessment they receive.

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•Accessories-Includes specialized keyboards, mounts, switches, headsets and other support devices.

•Braille Devices-Braille equipment provided through the iCanConnect program includes a wide variety of refreshable displays and sophisticated multipurpose devices, that enhances access to distance communication. Some can be used as stand-alone devices connected via Wi-Fi, while others are paired with a mobile device to provide tactile access to e-mail, text messaging, and other modern communication resources enjoyed by the general public. To receive braille equipment, an eligible consumer must be proficient in braille and must have access to the internet or cellular service.

•Computers-iCanConnect provides both Windows and Apple computers, including desktops and laptops, to eligible consumers who have Internet access. The program can also provide a large monitor if needed.

•Mobile Devices-Includes cell phones, smartphones, tablets, and associated accessories such as keyboards and protective cases. iCanConnect provides the equipment, but the consumer must pay for his or her own internet or cellular service.

•Phones-Includes a variety of amplified speaker phones, cordless phones, and related devices that connect to the “landline” telephone service. An eligible consumer must have telephone service to be considered for this type of equipment.

•Signalers-Includes audible, visual, and vibrating signalers that alert the user to a phone ringing, new e-mail, or other types of distance communications.

•Software-Includes screen readers and screen magnifier programs. A screen reader can serve as an interface between a computer and a braille display, and for those with usable hearing, it also provides synthesized speech output of what is on the computer screen. The user interacts with the screen reader and the computer via a complex set of keyboard commands. A screen magnifier selectively enlarges what is on the computer screen to enable access by individuals with very limited vision.

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Contact your local iCanConnect program to discuss your options, learn more about the program, make a referral or to apply for eligibility or an assessment of your needs. 

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To be eligible for iCanConnect, you must have both significant vision and hearing loss, and meet the program’s income guidelines.

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-You must provide proof of all household income that does not exceed 400% of the Federal Poverty Guidelines.
-You are automatically income eligible if you can provide documentation that you are currently enrolled in a federal program with an income eligibility requirement that does not exceed 400% of the Federal Poverty Guidelines, such as: Medicaid; Supplemental Security Income (SSI); federal public housing assistance or Section 8; food stamps or Supplemental Nutrition Assistance Program (SNAP); or Veterans and Survivors Pension Benefit.

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Video Relay Services by CONVO

https://www.convorelay.com/

510-629-5622 

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Description

Convo is a Deaf-owned company, we create signing-centric experiences that feel right to us. We provide video relay service and other communication solutions for Deaf and Hard-of-Hearing people. We provide the most natural and organic VRS experience possible. We come from different places and backgrounds, but there’s one thing we have in common. We communicate our ideas and find solutions in sign language, which influences everything we do. 

The Federal Communications Commission (FCC) is the regulatory body for VRS in the United States. In addition to overseeing VRS, the FCC also oversees Telecommunications Relay Services (TRS), from which the VRS regulatory framework has evolved. The FCC oversees TRS and VRS as a result of their mandate in the Americans With Disabilities Act (ADA) to facilitate the provisions equal access to individuals with disabilities over the telephone network. The FCC is an independent government agency overseen by Congress and regulates interstate and international communications by radio, television, wire, satellite and cable. The commission is the United States' primary authority for communications law, regulation and technological innovation. 

Video Relay Service (VRS) is a form of Telecommunications Relay Service that enables persons with hearing disabilities who use American Sign Language to communicate with voice telephone users through video equipment, rather than through typed text, at no cost to the caller. Video equipment links the VRS user with a Telecommunications Relay Services (TRS) operator - called a communications assistant, or CA - so that the VRS user and the CA can see and communicate with each other in signed conversation. 

VRS offers several features:

-VRS allows those persons whose primary language is ASL to communicate in ASL, instead of having to type what they want to say.
-Because consumers using VRS communicate in sign language, they are able to more fully express themselves through facial expressions and body language, which cannot be expressed in text.
-A VRS call flows back and forth just like a telephone conversation between two hearing persons. For example, the parties can interrupt each other, which they cannot do with a TRS call using a TTY (where the parties have to take turns communicating with the CA).
-Because the conversation flows more naturally back and forth between the parties, the conversation can take place much more quickly than with text-based TRS. As a result, the same conversation is much shorter through VRS than it would be through other forms of text-based TRS.
-VRS calls may be made between ASL users and hearing persons speaking either English or Spanish.

VRS is different from some of the other forms of TRS in two important ways: the conversation between the VRS user and the CA is made through a video link and sign language, rather than typed text; and the service relies on the Internet, rather than the telephone system, for the connection between the VRS user and the CA. It is a relatively new service and, unlike some other forms of TRS, it is not mandatory. Here are some things you should know:

-VRS providers must answer 80 percent of all VRS calls within 120 seconds. VRS providers must also offer the service 24 hours a day, seven days a week.
-VRS providers must provide VRS users with a ten-digit number, so the VRS users are able to make 911 calls, and have their location information routed to the appropriate emergency service perfessionals.
-Preferential treatment of calls is prohibited. Both VRS and TRS providers must handle calls in the order in which they are received. They cannot selectively answer calls from certain consumers or certain locations.
-Unlike with some of the other forms of TRS, the VRS CA may not be able to offer or handle some call services, such as operator-assisted calls and 900 (pay-per-call) calls.
-However, you must pick one default provider for ten-digit numbering. No matter who your default TRS provider is, you can choose any VRS provider when making a VRS call.
-The TRS rules do not require you to choose or use only one VRS provider. You can choose any of several different providers of VRS.
-Accepting VRS equipment from one provider does not prohibit you from using another VRS provider on other equipment you may have.
-Equipment distributed by a certified VRS provider must be interoperable with the technology of other certified VRS providers.

If you choose to have more than one default provider, each of your providers must honor your wishes to have more than one default VRS provider.

The FCC regulates the standards that VRS companies and their employees must follow in handling calls. These regulations ensure that deaf VRS calls are handled appropriately and ethically. VRS providers are compensated for their costs from the Interstate TRS Fund, which the FCC oversees. VRS providers are required to collect customer data for the FCC User Registration Database. Failing to provide the required data, or supplying inaccurate data, will result in being denied video relay service.

Convo interpreters are highly-trained and skilled in relaying accurate messages during any call. All VRS calls are kept confidential and are not recorded. Every call is different and each caller is unique. We are committed to the ultimate goal of capturing the essence of the signer and their message. Every day, our interpreters honor the transparency of the call and the individuality of the caller. As we always say: Be you.

We are fully certified by the Federal Communications Commission. Contact us, we are here to help you.

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Video Relay Services by Global VRS

http://globalvrs.com/

877-326-5457 

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Description

ZVRS is a industry leader in communication access services, we pride ourselves on an unwavering commitment to those we serve by providing the very best interpreting services paired with highly innovative products. In particular, customers appreciate access to topnotch professional interpreters, all of whom are highly qualified and follow very high standards of service excellence-above and beyond Federal Communications Commission requirements. They are specially trained to offer customers their preferred mode of communication: voice carry-over, where the deaf or hard of hearing person uses their own voice; interpreting in ASL or English-based signing; or use of both English-based signing and lip reading. As we continue to set the standard within the VRS and telecommunications industry, we strive to change the game because we believe communication access is a right worthy of the utmost respect, and because every conversation matters.

The Federal Communications Commission (FCC) is an independent United States government agency overseen by Congress and regulates interstate and international communications by radio, television, wire, satellite and cable. The commission is the United States' primary authority for communications law, regulation and technological innovation.

Video Relay Service (VRS) is a form of Telecommunications Relay Service that enables persons with hearing disabilities who use American Sign Language to communicate with voice telephone users through video equipment, rather than through typed text, at no cost to the caller. Video equipment links the VRS user with a Telecommunications Relay Services (TRS) operator - called a communications assistant, or CA - so that the VRS user and the CA can see and communicate with each other in signed conversation. 

VRS offers several features:

-VRS allows those persons whose primary language is ASL to communicate in ASL, instead of having to type what they want to say.
-Because consumers using VRS communicate in sign language, they are able to more fully express themselves through facial expressions and body language, which cannot be expressed in text.
-A VRS call flows back and forth just like a telephone conversation between two hearing persons. For example, the parties can interrupt each other, which they cannot do with a TRS call using a TTY (where the parties have to take turns communicating with the CA).
-Because the conversation flows more naturally back and forth between the parties, the conversation can take place much more quickly than with text-based TRS. As a result, the same conversation is much shorter through VRS than it would be through other forms of text-based TRS.
-VRS calls may be made between ASL users and hearing persons speaking either English or Spanish.

VRS is different from some of the other forms of TRS in two important ways: the conversation between the VRS user and the CA is made through a video link and sign language, rather than typed text; and the service relies on the Internet, rather than the telephone system, for the connection between the VRS user and the CA. It is a relatively new service and, unlike some other forms of TRS, it is not mandatory. Here are some things you should know:

-VRS providers must answer 80 percent of all VRS calls within 120 seconds. VRS providers must also offer the service 24 hours a day, seven days a week.
-VRS providers must provide VRS users with a ten-digit number, so the VRS users are able to make 911 calls, and have their location information routed to the appropriate emergency service perfessionals.
-Preferential treatment of calls is prohibited. Both VRS and TRS providers must handle calls in the order in which they are received. They cannot selectively answer calls from certain consumers or certain locations.
-Unlike with some of the other forms of TRS, the VRS CA may not be able to offer or handle some call services, such as operator-assisted calls and 900 (pay-per-call) calls.
-However, you must pick one default provider for ten-digit numbering. No matter who your default TRS provider is, you can choose any VRS provider when making a VRS call.
-The TRS rules do not require you to choose or use only one VRS provider. You can choose any of several different providers of VRS.
-Accepting VRS equipment from one provider does not prohibit you from using another VRS provider on other equipment you may have.
-Equipment distributed by a certified VRS provider must be interoperable with the technology of other certified VRS providers.

If you choose to have more than one default provider, each of your providers must honor your wishes to have more than one default VRS provider.

The FCC regulates the standards that VRS companies and their employees must follow in handling calls. These regulations ensure that deaf VRS calls are handled appropriately and ethically. VRS providers are compensated for their costs from the Interstate TRS Fund, which the FCC oversees. VRS providers are required to collect customer data for the FCC User Registration Database. Failing to provide the required data, or supplying inaccurate data, will result in being denied video relay service.

As we continue to set the standard within the VRS and telecommunications industry, we strive to change the game because we believe communication access is a right worthy of the utmost respect, and because every conversation matters. You can make calls with confidence, knowing every ZVRS interpreter is highly qualified. We’re a proud VRS provider with interpreters ready to serve your needs. 

Visit our website to create a Z account or if you are an existing customer. You can contact us by voice or video.

Supported Languages English, Spanish

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Video Relay Services by ZVRS - CSDVRS LLC

https://my.zvrs.com/

866-932-7891

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Description

Global VRS is a global access video relay services (VRS) provider between the Deaf & Hearing impaired utilizing Sign Language, Spanish VRS & English VRS. We are committed to the belief that communication is an inalienable right of every human being. We strive to always have the best quality of trilingual vrs interpreters serving on deaf VRS as communication bridges, serving you with respect for the language and culture of each nation, country, region and community.

We strive to always have the best quality of trilingual vrs interpreters serving on deaf VRS as communication bridges, serving you with respect for the language and culture of each nation, country, region and community. Global VRS’ understands and respects every person’s right to a timely response, and clear unfettered communication represents the central values that define our deaf VRS service and commitment.

The Federal Communications Commission (FCC) is the regulatory body for VRS in the United States. The FCC oversees TRS and VRS as a result of their mandate in the Americans With Disabilities Act (ADA) to facilitate the provisions equal access to individuals with disabilities over the telephone network. The FCC is an independent government agency overseen by Congress and regulates interstate and international communications by radio, television, wire, satellite and cable. The commission is the United States' primary authority for communications law, regulation and technological innovation. 

Video Relay Service (VRS) is a form of Telecommunications Relay Service that enables persons with hearing disabilities who use American Sign Language to communicate with voice telephone users through video equipment, rather than through typed text, at no cost to the caller. Video equipment links the VRS user with a Telecommunications Relay Services (TRS) operator - called a communications assistant, or CA - so that the VRS user and the CA can see and communicate with each other in signed conversation. 

VRS offers several features:

-VRS allows those persons whose primary language is ASL to communicate in ASL, instead of having to type what they want to say.
-Because consumers using VRS communicate in sign language, they are able to more fully express themselves through facial expressions and body language, which cannot be expressed in text.
-A VRS call flows back and forth just like a telephone conversation between two hearing persons. For example, the parties can interrupt each other, which they cannot do with a TRS call using a TTY (where the parties have to take turns communicating with the CA).
-Because the conversation flows more naturally back and forth between the parties, the conversation can take place much more quickly than with text-based TRS. As a result, the same conversation is much shorter through VRS than it would be through other forms of text-based TRS.
-VRS calls may be made between ASL users and hearing persons speaking either English or Spanish.

VRS is different from some of the other forms of TRS in two important ways: the conversation between the VRS user and the CA is made through a video link and sign language, rather than typed text; and the service relies on the Internet, rather than the telephone system, for the connection between the VRS user and the CA. It is a relatively new service and, unlike some other forms of TRS, it is not mandatory. Here are some things you should know:

-VRS providers must answer 80 percent of all VRS calls within 120 seconds. VRS providers must also offer the service 24 hours a day, seven days a week.
-VRS providers must provide VRS users with a ten-digit number, so the VRS users are able to make 911 calls, and have their location information routed to the appropriate emergency service perfessionals.
-Preferential treatment of calls is prohibited. Both VRS and TRS providers must handle calls in the order in which they are received. They cannot selectively answer calls from certain consumers or certain locations.
-Unlike with some of the other forms of TRS, the VRS CA may not be able to offer or handle some call services, such as operator-assisted calls and 900 (pay-per-call) calls.
-However, you must pick one default provider for ten-digit numbering. No matter who your default TRS provider is, you can choose any VRS provider when making a VRS call.
-The TRS rules do not require you to choose or use only one VRS provider. You can choose any of several different providers of VRS.
-Accepting VRS equipment from one provider does not prohibit you from using another VRS provider on other equipment you may have.
-Equipment distributed by a certified VRS provider must be interoperable with the technology of other certified VRS providers.

If you choose to have more than one default provider, each of your providers must honor your wishes to have more than one default VRS provider.

The FCC regulates the standards that VRS companies and their employees must follow in handling calls. These regulations ensure that deaf VRS calls are handled appropriately and ethically. VRS providers are compensated for their costs from the Interstate TRS Fund, which the FCC oversees. VRS providers are required to collect customer data for the FCC User Registration Database. Failing to provide the required data, or supplying inaccurate data, will result in being denied video relay service.

Global VRS will utilize all existing technology along with the highest quality trilingual VRS interpreters in order to be a true communication bridge between the Deaf and hearing communities as well as Spanish-speaking and English-speaking communities. Our interpreters will use our deaf VRS to mediate between the sign language, English, Spanish linguistic and cultural variations background. We make the commitment to listen actively to each client and hold their communication rights as the highest priority in the performance of our services.

If you already own a videophone (VP), add us to your contacts list by dialing GlobalVRS.tv. Visit our website to register or for additional information, please contact our customer service department and we will assist you. GlobalVRS is available 24 hours a day 7 days a week.

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Video Relay Services by Sorenson Communications, LLC

http://sorensonvrs.com/

801-386-8500

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Description

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Sorenson Communications is a provider of industry-leading communications products and services for the Deaf. We are committed to providing the highest-quality communication products and services to all deaf and hard-of-hearing individuals. Sorenson Communications’ videophones are the only videophones designed specifically for the deaf. Sorenson Video Relay Service (SVRS) is a service for the Deaf community paid for by the U.S. government’s Telecommunications Relay Service (TRS) fund.

The Federal Communications Commission (FCC) is the regulatory body for VRS in the United States. In addition to overseeing VRS, the FCC also oversees Telecommunications Relay Services (TRS), from which the VRS regulatory framework has evolved. The FCC oversees TRS and VRS as a result of their mandate in the Americans With Disabilities Act (ADA) to facilitate the provisions equal access to individuals with disabilities over the telephone network. The FCC is an independent government agency overseen by Congress and regulates interstate and international communications by radio, television, wire, satellite and cable. The commission is the United States' primary authority for communications law, regulation and technological innovation. 

Video Relay Service (VRS) is a form of Telecommunications Relay Service that enables persons with hearing disabilities who use American Sign Language to communicate with voice telephone users through video equipment, rather than through typed text, at no cost to the caller. Video equipment links the VRS user with a Telecommunications Relay Services (TRS) operator - called a communications assistant, or CA - so that the VRS user and the CA can see and communicate with each other in signed conversation. 

VRS offers several features:

-VRS allows those persons whose primary language is ASL to communicate in ASL, instead of having to type what they want to say.
-Because consumers using VRS communicate in sign language, they are able to more fully express themselves through facial expressions and body language, which cannot be expressed in text.
-A VRS call flows back and forth just like a telephone conversation between two hearing persons. For example, the parties can interrupt each other, which they cannot do with a TRS call using a TTY (where the parties have to take turns communicating with the CA).
-Because the conversation flows more naturally back and forth between the parties, the conversation can take place much more quickly than with text-based TRS. As a result, the same conversation is much shorter through VRS than it would be through other forms of text-based TRS.
-VRS calls may be made between ASL users and hearing persons speaking either English or Spanish.

VRS is different from some of the other forms of TRS in two important ways: the conversation between the VRS user and the CA is made through a video link and sign language, rather than typed text; and the service relies on the Internet, rather than the telephone system, for the connection between the VRS user and the CA. It is a relatively new service and, unlike some other forms of TRS, it is not mandatory. Here are some things you should know:

-VRS providers must answer 80 percent of all VRS calls within 120 seconds. VRS providers must also offer the service 24 hours a day, seven days a week.
-VRS providers must provide VRS users with a ten-digit number, so the VRS users are able to make 911 calls, and have their location information routed to the appropriate emergency service perfessionals.
-Preferential treatment of calls is prohibited. Both VRS and TRS providers must handle calls in the order in which they are received. They cannot selectively answer calls from certain consumers or certain locations.
-Unlike with some of the other forms of TRS, the VRS CA may not be able to offer or handle some call services, such as operator-assisted calls and 900 (pay-per-call) calls.
-However, you must pick one default provider for ten-digit numbering. No matter who your default TRS provider is, you can choose any VRS provider when making a VRS call.
-The TRS rules do not require you to choose or use only one VRS provider. You can choose any of several different providers of VRS.
-Accepting VRS equipment from one provider does not prohibit you from using another VRS provider on other equipment you may have.
-Equipment distributed by a certified VRS provider must be interoperable with the technology of other certified VRS providers.

If you choose to have more than one default provider, each of your providers must honor your wishes to have more than one default VRS provider.

The FCC regulates the standards that VRS companies and their employees must follow in handling calls. These regulations ensure that deaf VRS calls are handled appropriately and ethically. VRS providers are compensated for their costs from the Interstate TRS Fund, which the FCC oversees. VRS providers are required to collect customer data for the FCC User Registration Database. Failing to provide the required data, or supplying inaccurate data, will result in being denied video relay service.

If you choose Sorenson as your default provider, you can port your existing 10-digit number to Sorenson from another provider or Sorenson can provide you with one for the geographic area where you live or work.

Sorenson has two different departments to help you when you have a question or problem. For technical issues with placing or receiving videophone calls, contact Technical Support. For questions about applying for ntouch, porting, moving, updating your address, or other general questions, contact Sorenson Customer Service or visit our website.

Supported Languages - English, Spanish

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Video Relay Services by Purple Communications, Inc.

http://purple.us/

877-885-3172 

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Description

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Purple Communications is dedicated to delivering the highest-quality and most innovative communication services to meet the unique needs of each Deaf and hard-of-hearing individual. We provide on-site interpreting services, video remote interpreting (VRI), and video relay services. Our services offer a wide array of options designed to meet the varied communications needs of our customers.

The Federal Communications Commission (FCC) is the regulatory body for VRS in the United States. In addition to overseeing VRS, the FCC also oversees Telecommunications Relay Services (TRS), from which the VRS regulatory framework has evolved. The FCC oversees TRS and VRS as a result of their mandate in the Americans With Disabilities Act (ADA) to facilitate the provisions equal access to individuals with disabilities over the telephone network. The FCC is an independent government agency overseen by Congress and regulates interstate and international communications by radio, television, wire, satellite and cable. The commission is the United States' primary authority for communications law, regulation and technological innovation. 

Video Relay Service (VRS) is a form of Telecommunications Relay Service that enables persons with hearing disabilities who use American Sign Language to communicate with voice telephone users through video equipment, rather than through typed text, at no cost to the caller. Video equipment links the VRS user with a Telecommunications Relay Services (TRS) operator - called a communications assistant, or CA - so that the VRS user and the CA can see and communicate with each other in signed conversation. 

VRS offers several features:

-VRS allows those persons whose primary language is ASL to communicate in ASL, instead of having to type what they want to say.
-Because consumers using VRS communicate in sign language, they are able to more fully express themselves through facial expressions and body language, which cannot be expressed in text.
-A VRS call flows back and forth just like a telephone conversation between two hearing persons. For example, the parties can interrupt each other, which they cannot do with a TRS call using a TTY (where the parties have to take turns communicating with the CA).
-Because the conversation flows more naturally back and forth between the parties, the conversation can take place much more quickly than with text-based TRS. As a result, the same conversation is much shorter through VRS than it would be through other forms of text-based TRS.
-VRS calls may be made between ASL users and hearing persons speaking either English or Spanish.

VRS is different from some of the other forms of TRS in two important ways: the conversation between the VRS user and the CA is made through a video link and sign language, rather than typed text; and the service relies on the Internet, rather than the telephone system, for the connection between the VRS user and the CA. It is a relatively new service and, unlike some other forms of TRS, it is not mandatory. Here are some things you should know:

-VRS providers must answer 80 percent of all VRS calls within 120 seconds. VRS providers must also offer the service 24 hours a day, seven days a week.
-VRS providers must provide VRS users with a ten-digit number, so the VRS users are able to make 911 calls, and have their location information routed to the appropriate emergency service perfessionals.
-Preferential treatment of calls is prohibited. Both VRS and TRS providers must handle calls in the order in which they are received. They cannot selectively answer calls from certain consumers or certain locations.
-Unlike with some of the other forms of TRS, the VRS CA may not be able to offer or handle some call services, such as operator-assisted calls and 900 (pay-per-call) calls.
-However, you must pick one default provider for ten-digit numbering. No matter who your default TRS provider is, you can choose any VRS provider when making a VRS call.
-The TRS rules do not require you to choose or use only one VRS provider. You can choose any of several different providers of VRS.
-Accepting VRS equipment from one provider does not prohibit you from using another VRS provider on other equipment you may have.
-Equipment distributed by a certified VRS provider must be interoperable with the technology of other certified VRS providers.

If you choose to have more than one default provider, each of your providers must honor your wishes to have more than one default VRS provider.

The FCC regulates the standards that VRS companies and their employees must follow in handling calls. These regulations ensure that deaf VRS calls are handled appropriately and ethically. VRS providers are compensated for their costs from the Interstate TRS Fund, which the FCC oversees. VRS providers are required to collect customer data for the FCC User Registration Database. Failing to provide the required data, or supplying inaccurate data, will result in being denied video relay service.

Purple Communications provides a perfect mix-Video Relay Service (VRS) technology for today’s world combined with skilled and compassionate people, bringing you an experience like no other. To create an account go to our website and click on the Sign Up button in the box on the lower right corner of the screen. Enter the information requested then click the Submit button. In the form page that follows, complete the remaining information then click the Submit button. A Purple team member will receive your request and will contact you right away. If you need an account immediately, please contact Customer Care.
Supported Languages English, Spanish